Dressing Room prides ourselves on offering the highest quality merchandise and wants you to be completely satisfied with your purchase. We appreciate your support and commit to facilitate all returns and exchanges as soon as possible. We seek your understanding to adhere to our Return Policy below.

Exchanges for size

Exchanges may only be made for the same item in a different size subject to availability. Item(s) must be returned in the same condition as it was sent; clean, unwashed and unworn. Exchange items are sent after the return item(s) have been received and undergone a quality control check. You will receive an email notification with a new tracking number. If the item is not available, a credit voucher for the price of the item(s) will be issued for future purchases.

Exchanges for Damaged/Mis-shipped Items

Our merchandise are thoroughly checked for defects and damage prior to shipping. If you have received a damaged, defective or wrong product please notify us using this contact form within 3 days of receipt to be eligible for a refund/ exchange.

If you would like to exchange a defective item, please be aware that we can only replace it for the same product in the same size, subject to availability. As we do not manufacture our products and cannot guarantee that there will be available stock, we will refund you the total amount including shipping charges you have incurred in the event that a replacement item is not available.

Refunds

Your refund will either be credited to the original purchaser's credit card or bank account, as applicable. Please note, due to the varying processing times of individual issuers, card refunds may take up to 30 days to appear in your account.

How to make a Return

If your item is eligible for return, please contact our Customer Service team using this contact form. For subject, you would select ‘Return or exchange’ and indicate your Order Number in the field provided. We will contact you soonest possible and provide you the instructions for Returns.

Please note that:

• Returns are accepted within 3 days from the date of receipt for all orders.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that provides a tracking service and/or insures you for the value of the goods.
• The cost of returning the item to us is to be borne by you. We will bear the cost of shipping out a replacement item to you. However, any duties and taxes on the replacement item are to be borne by you.
• We reserve the right to deny returns, refunds or exchanges on items for which our conditions for returns have not been met.
• Our address for all returns is: 42 Conduit Road, Flat 18C, Midlevels, Hong Kong

Hong Kong customers in the CBD area (Central & Admiralty) can arrange to return items conveniently using our free collection service. Please include your contact number and delivery address (including company name) when writing to us.

Sale Items

Sale items are not returnable or exchangeable, with the exception that a wrong item is shipped to you.